If you are a regular user of Laminar (both iPhone and Pro versions) you have probably been unable to use the app recently. Maybe you have noticed the app was withdrawn from the App Store as well. It’s now almost two weeks that the Laminar apps are not available for sale anymore.
So what happened exactly? To save you from the trouble of contacting the developer on your own (trust me, support was pretty sluggish), I will share the reply I got.
I had to contact the developer more than once before getting the following message. On a note, it would be nice if the developer could use some better communication skills, so that users are not left in the dark for a long time even after they try to get in touch.
“Laminar had a breaking issue with iOS 7 causing the crash to occur. We are working on a fix and also on iOS 7 as a whole. Update should be out real soon. In the mean time we have pulled the app from the store to insure more users aren’t effected by the issue.”
What does it all mean? Simply that Laminar has issues with iOS 7, which causes the app to crash as soon as the user tries to open it. If you have not updated to the new iOS, you shouldn’t have any problem with it. Even if you cannot use Laminar right now, there are no serious reasons to worry yet, as the developer stated to be working on a fix. It also means that if you tried to delete the app with the intention of installing it again hoping that it would solve the problem, you will not be able to download it from the App Store until a new version compatible with iOS 7 is released. If you want to keep on using Laminar and you are still running an old version of iOS, you should not update before the fix is out. The developer did not go into details and so far we are unable to tell you when Laminar will be back to the App Store. We will keep you posted on this.